ABOUT DELYT
We built the inbox
we always wanted.
Delyt exists because the tools built to manage customer messages were designed for large enterprises. We wanted something that just worked, for teams of five just as much as for teams of five hundred.
THE PROBLEM
Every growing business hits
the same wall.
When a business starts to grow, something predictable happens. Messages start arriving from everywhere at once, email, WhatsApp, Instagram, live chat. Each in a different app. Each from a customer expecting a reply within the hour.
The tools built to fix this were either too simple to keep up with volume, or too complex to set up without an IT team. Enterprise helpdesks with month-long implementations and per-seat pricing designed for 50-person support departments. Workflow builders that need a developer to change a single routing rule.
Meanwhile, the team in the middle, the five-person startup handling 200 messages a day, the 30-person company fielding DMs across three channels, had nothing built for them. We thought that was wrong.
WHAT WE BELIEVE
"Every business deserves the quality of customer experience that the best-run companies in the world deliver. AI makes that possible today, at any size, without the enterprise budget or the implementation project."
Delyt is built around a single idea: resolve it completely, not just reply to it. The AI reads your tools, checks the facts, runs the playbook, and closes the case, grounded entirely in your own content. The humans on your team only see what genuinely needs them. Nothing gets missed. Nobody burns out.
HOW WE BUILD
A few things we believe deeply.
Default to simple.
Complexity is a design failure. Every feature we ship has to work for someone with zero onboarding. If it needs a manual, we redesigned it.
Grounded, always.
The AI only acts on things it can verify. It checks your tools before it responds, never invents answers, and never approximates. When it doesn't know, it says so and escalates. That trust is the foundation everything else is built on.
Ship early, learn fast.
Real customers are better than any roadmap. We build in public, ship often, and change course when the evidence tells us to. Opinions are cheap. Usage data isn't.
Transparent by default.
Pricing, limitations, the roadmap, all visible. No hidden costs. No "contact sales for pricing." No surprises on month two of your contract.
What is Delyt?
The short answers, for people finding us for the first time.
What is Delyt?
Delyt is an agentic customer platform. AI agents you control run customer support, sales and social publishing across 14 live channels in one workspace, at a flat price with no per-seat and no per-resolution fees. Every channel threads onto one customer record, so someone who messages on WhatsApp at 9am and emails at 4pm is one case rather than two tickets. Plans start at $9/mo for a creator and $29/mo for a team.
How do you spell and pronounce Delyt?
It is spelt D-E-L-Y-T and pronounced like "delight". People searching for us often type Dylit, Delit, Delyte or Delight, which are all the same company: Delyt, at delyt.ai.
What does Delyt actually do?
Three things in one platform. It runs customer support, threading email, WhatsApp, Instagram, live chat, voice and more into a single queue where AI agents resolve cases end to end rather than deflecting them. It runs sales, qualifying leads, answering pricing questions and booking meetings. And it runs social publishing, with comments and DMs on your posts flowing back in as support cases linked to the post that caused them.
Who is Delyt for?
Customer support, sales and operations teams at small and mid-sized companies; e-commerce and D2C brands with high inbound volume; SaaS companies; solo founders who need automation to punch above their headcount; and creators running an audience on Instagram. It is self-serve and most teams are live within a day, rather than the multi-week deployment enterprise agent platforms require.
What makes Delyt different from Zendesk, Intercom or Freshdesk?
Pricing model and scope. Delyt is flat-priced, so the bill does not multiply with headcount the way per-seat platforms do, and there are no per-resolution fees, so it does not move with ticket volume either; Intercom's Fin charges $0.99 per AI resolution where Delyt charges nothing. WhatsApp is included from the $29/mo entry plan rather than gated behind a higher tier. You can bring your own OpenAI, Anthropic or Google key at zero markup. And the whole platform is operable over MCP in both directions, so you can run it from Claude or ChatGPT while its agents reach into your Stripe, Shopify or HubSpot.
Is Delyt a chatbot?
No. A chatbot answers questions and deflects. Delyt's agents act: they issue the refund, update the order and close the case, under rules enforced in code rather than requested in a prompt. The AI is hard-stopped from inventing answers and can only answer from your knowledge base, it follows playbook steps in order, and it can be required to get human confirmation before sensitive actions. Every action is audit-logged.