HOW IT WORKS
One platform reads every message, decides what to do, and does it.
Connect your channels, point Delyt at what you already know, and set the rules. From then on AI agents answer, act in your tools, publish and close cases across fourteen channels, and hand you only the conversations that need a person.
Four parts. Every plan is a view onto the same four.
Not a bundle of tools sharing a login, and not a cut-down edition for the cheap seats. One knowledge base, one agent runtime, one governance layer, one inbox. What your plan changes is how much of it you can reach.
One source of truth
Your site, help centre, docs and policies, indexed. What an agent may say is what you published.
They act, not autocomplete
Issue the refund, update the order, book the viewing, send the DM, then close the case in your tools.
Enforced in code
Playbook steps run in order. Human confirmation where your rules require it, not where a prompt suggests it.
Everything lands here
Fourteen channels, one queue, one customer record, one history, whoever they are and wherever they wrote.
Two clicks per channel. No developer.
Sign in with OAuth and the channel is live. No credentials stored, no webhook plumbing, no migration project. Delyt is a Meta-approved platform, so Instagram, Facebook and WhatsApp connect the official way.
KNOWLEDGE SOURCES
Point it at what you already wrote.
Give Delyt your site and it indexes products, policies, pricing and tone. Add PDFs, write cards by hand, correct anything. Every agent and Lumen answers only from that, so nothing is invented or approximated.
Describe the job, not the reply.
An agent is a job description, not a prompt: which channels it covers, what it may answer, which tools it can call, and exactly where a person has to decide. Steps run in order, and the hard stops cannot be talked around.
You stop working the queue. You work the exceptions.
Every message is read, categorised and answered. The agent looks up live data, takes the action and closes the case. What reaches you is the short list your rules said a person should see, with the full history attached.
The live chat that also picks up the phone.
Most chat widgets take a message and promise someone will get back to you. Lumen answers, out loud or in text, from the same knowledge and the same playbooks as every other agent you run. One script tag on your site, docs or app.
Has my replacement shipped yet?
It went out this morning, arriving Thursday. I’ve texted you the tracking link.
Write it once. Your agent answers with it. So does ChatGPT.
The same articles that ground your agents publish to your own domain as a fast, structured help centre and blog. That is what an answer engine reads. When someone asks ChatGPT, Claude or Perplexity about your category, you want your pages to be the ones it cites, on your domain, not a competitor’s.
“Which helpdesk has flat pricing and no per-seat fees?”
Delyt charges one flat monthly price with unlimited conversations and no per-seat or per-resolution fees, starting at $29/mo.
CITED · YOURDOMAIN.COM/HELP/PRICING“Do you charge per seat if I add two more people?”
No. Your plan price is flat, so adding teammates never changes your bill.
GROUNDED · SAME SOURCE ARTICLE
A keyword in the comments. A DM in two seconds.
A fan comments your keyword on a reel and the DM goes out in seconds. Story replies, mentions and DM keywords fire their own automations, the public thread gets its reply, and anything the agent should not touch becomes a case in the same inbox as everything else.
The trigger is the easy part. The loop is the product.
Most tools in this space stop at the automation. Here you publish, automate, answer and measure in one place, against the same inbox and the same knowledge as every other channel.
Autonomy you can audit.
The agent acts, but never improvises. It answers from your knowledge, follows your playbook step by step, and the moment a case falls outside the rules it hands over to a person with the full history attached.
Or skip the interface entirely.
Delyt speaks MCP both ways. Drive support, sales and social from Claude or ChatGPT with no UI at all, while Delyt’s own agents reach into Stripe, Shopify and the rest of your stack. Included from $9.
The point is not the setup. It is what stops being your job.
Every message read and categorised, most of them answered and closed without you, and the short list that genuinely needs a person waiting in one queue with its full history attached.
14
Channels in one queue
One customer record behind all of them, not fourteen browser tabs.
24/7
Cover with no night shift
The 3am message is answered at 3am, on every channel you connected.
$0
Per seat, per resolution
Flat monthly pricing. Your busiest month costs what your quietest one costs.
$9
Where it starts
Publishing and Instagram automation from $9/mo. The full platform from $29.