Delyt is an AI-powered customer support inbox that unifies email, WhatsApp, social media, live chat, and voice into one workspace for support teams.

What channels does Delyt support?

Delyt supports email (Gmail, Outlook, SMTP), WhatsApp Business API, Instagram DMs, Facebook Messenger, X mentions, live chat via web widget, and voice calls.

How does Delyt use AI?

Delyt uses AI to automatically route tickets to the right agent, resolve common support cases without human involvement, draft agent replies via Agent Copilot, and generate analytics insights on demand.

Is Delyt suitable for small teams?

Yes. Delyt is designed to scale from small teams of 3 people up to enterprise support operations. Small teams benefit most from the automation features that let them handle high volumes without extra headcount.

Most CX platforms have AI. Delyt is AI, with a platform.

Every
message,
handled on
autopilot.

The first agentic CX platform built for AI to operate, with humans on top. Sales, support, copilot, automation. Every channel. Every tool. Run it yourself, or run it from Claude or ChatGPT.

Live · WhatsApp

Customer

Sarah M.

WhatsApp · 11:42 pm

✦ Live

Do you carry the linen blazer in size 4? Need it for Saturday

✦Yes, last one in stock at the Soho store. I've placed a 24-hour hold under your name and texted directions. Want me to set aside the matching trousers too?

✦ Sales · Delyt AI

Resolved in 1.4s

01The architectural inversion

Built for AI to operate.
Designed for humans on top.

Every competitor was built for humans clicking buttons, with AI bolted on. Delyt was built the other way around. Agents are the primary operators. The UI is for oversight.

Legacy CX platforms

Human at the centre.

A queue, a dashboard, a person clicking. AI suggests; humans do.

Delyt

Agents at the centre.

A platform agents operate directly. Humans configure, oversee, escalate.

Fig 1.AThe same work, inverted. Most "AI features" are suggestions a human still has to click. Delyt agents execute end-to-end.

Works with the tools your team already uses. 150+ integrations available.

Gmail

Instagram

Shopify

Slack

Stripe

HubSpot

Notion

Zapier

Salesforce

Google Sheets

Zendesk

Gmail

Instagram

Shopify

Slack

Stripe

HubSpot

Notion

Zapier

Salesforce

Google Sheets

Zendesk

Gmail

Instagram

Shopify

Slack

Stripe

HubSpot

Notion

Zapier

Salesforce

Google Sheets

Zendesk

02 · Platform

The agentic CX platform.

Six capabilities that replace your entire CX stack. Multi-agent, MCP-operable, every channel.

Resolves cases. Books meetings. Closes leads. Without you.

Agents that act, not just answer. Issue the refund. Update the CRM. Book the demo. Send the WhatsApp follow-up. At 3pm or 3am, your team’s already done.

Multi-agent by design Sales, Support, Copilot, and Automation agents run in parallel with their own playbooks, tools, and channels

Acts inside your tools Pulls data from Stripe, Shopify, HubSpot, Calendly, and 150+ more, and takes real action

Escalates with full context Humans see the whole thread, customer history, and what’s already been tried

Learn more

Fig 2.ASix modules, one orchestration layer. Each capability runs independently but shares context, memory, and rules across every channel.

03The Delyt difference

What effortless CX
looks like.

From first message to resolution — no queue, no handoff gap, no blind spots.

Every reply, handled.

Every inbound message — WhatsApp, email, Instagram, live chat — handled in real-time before it reaches your queue.

CustomerChannelStatus

James R.WA⚡ AI replied0.3s

Sophie A.IG✓ Handled0.2s

Marcus T.Email⚡ AI replied0.4s

Priya D.WA✓ Resolved0.1s

WhatsAppEmailInstagramLive Chat

Your rules, your voice.

Plain-English rules enforced in real time. Every reply matches your tone, knowledge base, and guardrails.

RuleAction

Refund > $200, repeat customerEscalate → Sarah K.

Order tracking queryAI auto-reply

Delivery delay mentionApologise + $5 credit

AI draftWarm · Professional

"Hi James! Your order #4521 is on its way, arriving Thursday. Here's your tracking link..."

Plain EnglishBrand voiceGuardrailsReal-time

Every action, verified.

AI checks your tools before acting. When it escalates, the full context — lookups, sentiment, recommendation — goes with it.

Tool callResult

Shopify → order.statusDelivered · 8 days ago

Stripe → refund.eligible✓ Within 14-day window

KB → return_policyFull refund, no questions

Escalated to Sarah K.12s ago

Frustrated3 lookupsGoodwill credit

Tool useFull contextAuditableZero repeat

Every trend, surfaced.

AI spots patterns across your cases before you do — spikes, anomalies, emerging topics.

TopicTrend

Billing disputes142+34%

Shipping delays89+12%

Account access67-8%

Billing disputes up 34% this week

Auto-detectedSpike alertsWeekly digestActionable

04How it works

How to set up Delyt.

Three steps, no developer, no migration project. Most teams handle live traffic the same afternoon.

OAUTH

Connect channels

Email, WhatsApp, chat, social. Two-click OAuth — no developer needed.

TRAIN

Teach your business

Point at your site or paste FAQs. Delyt learns your tone in minutes.

DEPLOY

Go live

Every message read, categorised, handled. You only get pinged when it matters.

Live Cases12 open

Emma L.

Return status for order #R2891

AI Active

Harbour Stays

18m

WiFi down in rooms 204–208

New

@novaretail

Change order size before dispatch

Instagram

AI Active

Blue Oak Group

Subscription renewal pricing

Resolved

AI handling 9 of 12 cases automatically

Emma L.T‑1847

2h 14m

Delyt AI is handling this case autonomously

Live

Emma L. · 09:21

Hi, I placed a return for order #R2891 last week. Can you check the status? I haven't received my refund yet.

Reply to Emma L...

05Omnichannel by design

Every channel.
Every customer.
Handled.

One inbox for every channel. No tab-hopping, no missed messages. Your team sees everything in one place.

AI drafts, replies, and categorises every email. Grounded in your knowledge base, matched to your tone.

GmailOutlookSMTP

Handles your WhatsApp Business inbox end to end. Instant replies, smart handoffs, and urgent escalations.

WhatsApp BusinessAPI

Social

Manage DMs from Instagram, Facebook, and X. All in one queue, nothing gets missed.

InstagramFacebookX

Live Chat

Drop a widget on your site and go live in minutes. The AI handles it from the very first message.

Web widgetSDK

06Headless via MCP

Your CX team,
runnable from Claude.

The same APIs your agents use are exposed via the Model Context Protocol. Claude, ChatGPT, or any MCP client can run Delyt as a peer.

Pull reports, change rules, act on cases, draft responses. All from outside the platform.

See the protocol surface →

Claude

can you give me a visual view of cases and types in the last 7 days?

Write a message...

Opus 4.7 ›

◉

Fig 6.AThe deepest MCP surface in CX today. Every tool, resource, and prompt an agent can use is available to external AI clients.

07In production

The numbers come from live customers, not from demos.

Fig 7.A

94.2%

Auto-resolution rate

1.2M conversations, last 90 days

Fig 7.B

3.1s

Median time to first response

p95 under 6s, 24/7

Fig 7.C

$0.20

Cost per resolved conversation

vs $4.20 industry average

GET STARTED

Everymessage,handled on autopilot.

Built for AI to operate.Designed for humans on top.

Human at the centre.

Agents at the centre.

The agentic CX platform.

Resolves cases. Books meetings. Closes leads. Without you.

What effortless CXlooks like.

Every reply, handled.

Your rules, your voice.

Every action, verified.

Every trend, surfaced.

How to set up Delyt.

Connect channels

Teach your business

Go live

Every channel.Every customer.Handled.

Your CX team,runnable from Claude.

The numbers come from live customers, not from demos.

Stop managing your inbox.Let Delyt run it.

Every
message,
handled on
autopilot.

Built for AI to operate.
Designed for humans on top.

What effortless CX
looks like.

Every channel.
Every customer.
Handled.

Your CX team,
runnable from Claude.

Stop managing your inbox.
Let Delyt run it.