AI HELPDESK
The AI helpdesk that resolves cases, not tickets.
Fourteen channels land in one queue. Every customer is one case: the WhatsApp message and the email are the same thread. AI agents work the queue and take real actions, backed by a full helpdesk stack: flows, assignment, QA, and the Care Console your team works in.
14
Channels in one shared queue
1
Case per customer, never two tickets
$29/mo
Entry plan, flat. No per-seat fees
24/7
AI coverage while your team sleeps
THE CASE MODEL
One customer. One case. Every channel.
In a ticket system, the WhatsApp message and the follow-up email become two tickets: two histories, two owners, and a customer explaining themselves twice. The Care Console is built on a different unit: the case.
A case is the issue itself. Every message about it, on any channel, on any day, lands in the same thread with one status, one owner, and the full customer record beside it. Context never fragments, and nothing gets answered twice or missed entirely.
Where’s my order?
Still nothing arrived…
Both messages, the order data, and the AI’s carrier lookup in a single history. Whoever answers, human or agent, sees everything.
AGENTS ON THE QUEUE
The AI doesn't assist. It works.
Most helpdesks added an AI that suggests replies for your team to send. Delyt runs agents, plural. You compose specialized agents, assign them to your support and sales functions, and the engine dispatches the right one to every case.
[ 01 ]SPECIALISTS
A team of specialists, not one bot
Compose agents for any channel or job (a formal email agent, a concise WhatsApp agent, a sales agent for pricing questions), each with its own knowledge access, tools, SOPs, and system prompt. Only Delyt works this way.
[ 02 ]DISPATCH
Dispatched by your business logic
Every agent is assigned to a function: support or sales. When a case routes to a function, the dispatch config picks the right specialist automatically, and your agents work together toward the process goal.
[ 03 ]ACTIONS
They act, not suggest
Support agents issue the refund and update the order; sales agents answer pricing, book the meeting, and update your CRM, reaching your stack via MCP mid-conversation. A resolution is an action taken.
[ 04 ]GOVERNANCE
Governed by your rules, in code
Playbooks become step-by-step procedures each agent follows exactly, with human-approval gates where you want them, enforced in the execution engine, not in a prompt. Escalations arrive with the full story.
THE FULL STACK
Not a chat widget. A full-stack helpdesk.
Care Console is where the work happens; around it sits everything a serious support operation runs on, as one product. The machinery incumbents sell in pieces and gate behind tiers is standard here, on every plan.
[ 01 ]Care Console
The workspace where your team and Autopilot work cases side by side: queue, thread, and the full customer record on one screen.
[ 02 ]Flow Engine
Delyt’s rule engine. Write any rule in plain English (“if refund over $200 and repeat customer, escalate to me on WhatsApp”) and it compiles into auditable automation across every channel.
[ 03 ]Assignment Engine
Queue-based and AI-driven distribution: every case routes to the right agent, human or AI, by skills, workload, and your business logic. No manual triage.
[ 04 ]Agent Nudge
Suggests the next best action to your human agents, drawn from past cases and your knowledge, and it keeps learning as your business grows.
[ 05 ]Reply Assistance
AI drafts every reply from your knowledge base. Agents press Tab to accept, edit to taste, and send. Minutes become seconds.
[ 06 ]Case Analysis
Every case arrives pre-analyzed: summary, risk, and a recommended next step, so nobody starts from a blank thread.
[ 07 ]Sentiment & Priority
Detected automatically on every conversation, so the upset customer never waits at the bottom of the queue.
[ 08 ]Automated QA
Every interaction, human or AI, is scored against your quality standards. Performance is measured, not assumed.
[ 09 ]Macros
One click applies many updates (status, tags, fields, and the reply) for the cases you see fifty times a week.
AND THE REST · INCLUDED FLAT
HOW IT WORKS
Live in an afternoon.
Connect channels
Email, WhatsApp, Instagram, live chat, and the rest. Every conversation starts landing in one queue.
Set your rules
Policies in plain English become playbooks and SLA targets. Decide what the AI may do alone and what waits for you.
Stay on top
AI works the queue around the clock. You watch the console, approve the big calls, and take the escalations that matter.
VS LEGACY HELPDESKS
Where the ticket systems stop.
Zendesk, Freshdesk, and Intercom are capable platforms, and their AI still mostly drafts replies for humans to send, billed per seat and increasingly per resolution.
WHO IT'S FOR
Built for the teams doing everything at once.
[ 01 ]
D2C & ecommerce
WISMO, returns, and refunds resolved with live order data. The WhatsApp thread and the follow-up email stay one case.
[ 02 ]
SaaS & technology
Billing questions, access issues, and bug triage handled against your docs, with clean escalation to engineers when it’s real.
[ 03 ]
Agencies & lean teams
Every client channel in one queue with SLA clocks running, and no per-seat fees punishing you for adding teammates.
QUESTIONS
AI helpdesk, answered.
What is an AI helpdesk?
A helpdesk where AI agents work the queue rather than just suggesting replies. In Delyt’s Care Console, agents read the case, look up live data in your connected tools, take the action (refund, order update, booking), and close the case, following playbooks you define, with escalation to your team when your rules require a human.
How is a case different from a ticket?
A ticket is one conversation on one channel, so a customer who emails and then messages on WhatsApp becomes two tickets with two histories. A case is the customer’s issue itself: every message about it, on any channel, lands in one thread with one status and one owner. Context never fragments and nobody answers the same question twice.
Which channels does the Care Console support?
Fourteen: email (Gmail and Outlook included), WhatsApp, Instagram, Facebook, X, LinkedIn, Telegram, YouTube, Threads, Slack, live chat, Lumen (voice + chat widget), voice, and web forms. All of them feed the same queue and the same customer record.
Can the AI actually take real actions, like refunds or bookings?
Yes, within the rules you set. Agents reach your stack (Stripe, Shopify, your CRM, and other tools) via MCP to act: a support agent issues the refund and updates the order; a sales agent answers pricing, books the meeting, and updates the CRM. Guardrail playbooks control autonomy: actions over your thresholds wait for one-tap approval, enforced in code, not in a prompt.
Can I run multiple specialized agents?
Yes. This is unique to Delyt. Create as many agents as your operation needs, each with its own knowledge-base access, tool access, playbooks and SOPs, and system prompt: a formal email agent, a concise WhatsApp agent, a dedicated sales agent. Assign each to the support or sales function; when business logic routes a case to a function, the dispatch configuration picks the right specialist automatically, and your agents work together toward the same process goals.
How much does an AI helpdesk cost?
Delyt is flat: Solo at $29/mo, Starter at $99/mo, Growth at $299/mo: unlimited conversations, no per-seat fees and no per-resolution fees. Bring your own OpenAI, Anthropic, or Google key at $0 markup, or use Delyt credits. There’s a 14-day free trial with full Growth access; card required, cancel before day 14 and you pay $0.
Is Delyt a full helpdesk, or an AI chatbot?
A full-stack helpdesk. Care Console is the workspace where your team and the AI work cases; around it sit the Flow Engine (plain-English rules automating actions across channels), the queue-based and AI assignment engine, Agent Nudge (next-best-action suggestions that learn from your past cases), reply assistance, per-case analysis, automatic sentiment and priority detection, automated QA that scores every interaction, macros, SLA tracking, and a CRM side panel. The AI agents are one part of a complete support operation.
Can I migrate from Zendesk, Freshdesk, or Intercom?
Yes. Connect your channels and import your knowledge base (including straight from URLs), and you’re taking conversations the same day. Most teams run Delyt alongside their old helpdesk for a week or two, then switch the channels over fully.
GET STARTED
Put an AI on the queue today.
The full helpdesk stack is in every plan. 14-day free trial with full Growth access. Card required; cancel before day 14 and you pay $0.