IN THIS ARTICLE
Chatbase is a chatbot builder. You upload your documentation, train a GPT-powered chatbot on it, and embed it on your website. It answers FAQs efficiently. It does not manage cases, route to human agents, handle WhatsApp, send social posts, or connect to external systems to take actions on behalf of customers. Delyt does all of that. This comparison is for founders who built a Chatbase bot, discovered it covers about 30% of what customer support actually requires, and are now looking at what a full platform actually looks like.
What each product actually is
| Category | Delyt | Chatbase |
|---|---|---|
| Product type | Agentic CX platform | Chatbot builder |
| Primary use case | Full omnichannel support, AI, social management | FAQ automation from uploaded documents |
| Helpdesk / case management | Yes — full case management console | No |
| Human agent console | Yes — full agent workspace with escalation | No — no human support layer |
| Email as a channel | Yes — full email ticketing | No |
| WhatsApp support | Yes — included from Starter | No |
| Live chat widget | Yes | Yes — chat widget only |
| Social media management | Built in — scheduling, comments, DMs | No |
| AI that learns from case history | Yes — agentic AI | No — static document retrieval only |
| AI that takes actions for customers | Yes — connects to MCPs | No — answers questions only |
| GTM integrations (Clay, Apollo, Instantly) | Native integrations | No |
| Lead management | Coming soon | No |
| Knowledge base | Yes — full KB management | Docs-to-chatbot only |
| Integrates with Zendesk/Intercom separately needed | No — Delyt replaces the helpdesk | Yes — requires separate helpdesk for human support |
| Free plan | No — 30-day trial, no credit card | Yes (limited) |
| Starting price (paid) | Starter $39/seat/mo (3 seats) | $19/month (chatbot only, no helpdesk) |
| Free implementation support | Included on Growth and Enterprise | No |
What Chatbase actually costs once you add what is missing
Chatbase covers FAQ automation. Everything else your customers need, from human agent support to WhatsApp to email ticketing, requires additional tools. The table below shows what a team using Chatbase actually pays once those gaps are filled.
| Capability needed | Chatbase approach | Cost | Delyt equivalent |
|---|---|---|---|
| FAQ chatbot on website | Chatbase (base plan) | $19-99/month | Included in Delyt plan |
| Human agent console and helpdesk | Zendesk/Intercom required separately | $55-115/agent/month | Included in Delyt plan |
| Email ticketing | Handled by separate helpdesk | Included in helpdesk cost above | Included in Delyt plan |
| WhatsApp support | Not available on Chatbase, needs separate integration | Additional cost | Included from $39/seat/mo |
| Social media management | Not included | $49-299/month separately | Built in to Delyt |
| Total for 5-agent team (approximate) | Chatbase + Zendesk/Intercom + social tool | $350-900+/month | $117/mo on Delyt Starter (3 seats) |
Chatbase answers FAQs. Delyt runs your customer experience.
Chatbase is designed to deflect simple questions by matching them to documentation. When a question is not in the docs, when a customer needs a human, when the support channel is WhatsApp instead of a website chat widget, or when the resolution requires taking an action in an external system, Chatbase cannot help. Delyt handles all of those scenarios in one platform from $39/seat/mo. If you find yourself reaching for a second or third tool to fill the gaps, the right move is probably a platform that covers everything from the start.
What Delyt does that Chatbase does not
- Full helpdesk and case management: Delyt includes a complete case management system, ticket routing, SLA tracking, and a full human agent workspace. When the AI cannot resolve a case, it escalates to a human in the same platform. Chatbase has no helpdesk, no case management, and no human agent console.
- WhatsApp as a native channel: WhatsApp is included from Delyt Starter at $39/seat/mo. Chatbase does not support WhatsApp.
- Email ticketing: Delyt handles customer email as a native support channel. Chatbase is a chat widget only and does not manage email support.
- Agentic AI that takes actions: Delyt's AI connects to MCPs and can take actions on behalf of customers, not just answer questions from documentation. Chatbase uses static document retrieval: it matches questions to the content you uploaded and cannot take autonomous actions.
- Social media management: Delyt includes post scheduling, comments management, and social DMs unified with support conversations. Chatbase has no social media management.
- GTM integrations: Delyt connects natively with Clay, Apollo, Instantly, and n8n. Chatbase does not include GTM integrations.
- No separate helpdesk required: Teams using Chatbase still need Zendesk, Intercom, or a similar helpdesk for human support and case management. Delyt replaces the helpdesk entirely, so there is no second tool required.
What Chatbase does better
Chatbase is simpler to set up for a single purpose: uploading documentation and embedding a chatbot on a website. For a pre-revenue founder who only needs FAQ deflection and has no customer support team, Chatbase's free plan provides genuine runway at no cost. Chatbase does not require configuring case routing, setting up human agent workflows, or connecting communication channels. If the only requirement is a website widget that answers questions from a document library, Chatbase gets you there in minutes without the configuration overhead of a full platform.
Full stack cost comparison
| What you need | With competitors | With Delyt |
|---|---|---|
| Support platform (5-20 agents) | $55-115/agent/month | Included in plan |
| Social media management tool | $49-299/month extra | Built in — no extra cost |
| Agentic AI platform (Decagon/Sierra) | $95,000+/year | Built in — no extra cost |
| WhatsApp integration | Add-on or higher plan required | Included from $39/seat/mo |
| Onboarding and implementation | Charged extra or requires IT team | Free on Growth and Enterprise |
| GTM integrations (Clay, Apollo, Instantly) | Separate subscriptions + RevOps engineer | Native integrations included |
| Total (approximate) | $2,000-10,000+/month depending on tools | From $39/seat/mo all-in |
When you should choose Chatbase instead of Delyt
Chatbase is the right choice in a specific and narrow scenario: your only requirement is an FAQ chatbot trained on your documentation, you have no need for human agent support, you do not receive support requests through WhatsApp or email, you are not managing social media channels, and you are pre-revenue or very early stage where the free plan provides meaningful value. If all of those conditions are true, Chatbase is the simplest solution for that single use case. The moment any of those conditions becomes false, which typically happens early, Chatbase stops covering the requirement.
Who Delyt is built for
- Founders who built a Chatbase bot and now need a full helpdesk alongside it
- Teams that receive support through WhatsApp, email, and live chat, not just a website widget
- Businesses that need social media management in the same platform as customer support
- Growing companies that want agentic AI that takes actions, not just FAQ retrieval
- Any team currently using Chatbase plus a separate helpdesk and paying for both
Beyond the FAQ bot
Full agentic CX platform: helpdesk, WhatsApp, social media management, agentic AI, and GTM integrations. From $39/seat/mo. 30-day free trial, no credit card required.
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