IN THIS ARTICLE
Decagon is one of the leading agentic AI platforms for enterprise customer experience. It builds AI agents that connect to knowledge bases, learn from past cases, and take actions on behalf of customers autonomously. Delyt does the same thing. The difference is who each product is built for and what it costs to get started. Decagon requires a six-figure annual contract, an engineering team, and typically 8 or more weeks to deploy. Delyt starts at $39/seat/mo, is self-serve, and most teams are live within a day.
What each product actually is
| Category | Delyt | Decagon |
|---|---|---|
| Product type | Agentic CX platform — self-serve | Enterprise agentic AI platform |
| Target customer | SMB to mid-market (1 to 50 agents) | Enterprise (500+ agent operations) |
| Starting price | Starter $39/seat/mo · Growth $69/seat/mo | Six-figure annual contracts |
| Self-serve trial | Yes — 30-day free trial, no credit card | No — requires sales engagement |
| Deployment time | Days — live in a day with free implementation on Growth | 8+ weeks with engineering team |
| Human agent console | Yes — full omnichannel agent workspace | No — AI-only, no human support layer |
| Helpdesk / case management | Yes | No — requires connecting a separate helpdesk |
| WhatsApp support | Yes — included from Starter | Not natively included |
| Email as a channel | Yes | Depends on integration with existing systems |
| Social media management | Built in — scheduling, comments, DMs | No |
| GTM integrations (Clay, Apollo, Instantly) | Native integrations | No — enterprise system integrations only |
| Lead management | Coming soon | No |
| MCP connectivity | Yes | Yes |
| Learns from past cases | Yes | Yes |
| Free implementation support | Included on Growth and Enterprise | Charged — professional services contract |
| Annual contract required | No — monthly plans available | Yes |
The cost reality
Decagon's pricing is not publicly disclosed. Based on published reports and customer case studies, Decagon year-1 budgets typically include a six-figure platform fee plus professional services for deployment. At a conservative estimate of $95,000 per year, that is approximately $7,917 per month before any additional services. Delyt Growth is $690/mo for 10 seats. The agentic AI capability is in the same category. The price is not.
| Cost factor | Delyt (Growth plan) | Decagon (estimated) |
|---|---|---|
| Monthly platform cost | $690/mo (10 seats) | $7,917+/month (estimated, based on ~$95K/year) |
| Annual commitment required | No — monthly available | Yes — annual contract |
| Onboarding and implementation | Free on Growth and Enterprise | Professional services contract — additional cost |
| Engineering team required | No — self-serve | Yes — integration engineering required |
| Time to first AI resolution | Days | 8+ weeks |
| Human agent layer included | Yes — full helpdesk | No — AI-only layer |
| Social media management | Included | Not included |
The capability gap is smaller than you think
Both Decagon and Delyt build AI agents that connect to knowledge bases, learn from case history, and take autonomous actions. Decagon serves Fortune 500 enterprises that need complex multi-system integrations across legacy infrastructure. Delyt serves SMB and mid-market teams that need the same core agentic capability, delivered in days, without an engineering team or a six-figure budget. If your team is not a Fortune 500 enterprise with dedicated AI engineering resources, Decagon was not built for you.
What Delyt includes that Decagon does not
- Human agent workspace: Decagon is an AI-only layer. When the AI cannot resolve a case, it requires routing to a separate helpdesk system. Delyt includes a full human agent console in the same platform, so escalations flow into the same inbox without additional tools or integrations.
- Social media management: Delyt includes post scheduling, comments monitoring, and social DMs in the same platform as support. Decagon has no social media management.
- WhatsApp as a native channel: WhatsApp is included from Delyt Starter at $39/seat/mo. Decagon does not natively support WhatsApp.
- Playbooks and Business Intents: Delyt ships a self-serve playbook builder where any team can define multi-step automated workflows triggered by their own intent taxonomy — no engineering team required. Decagon's agentic flows require an enterprise implementation project to configure.
- MCP integrations: connect any MCP-compatible tool (n8n, Airtable, Shopify, Stripe, Custom MCP) directly from the Delyt interface. Decagon handles deep enterprise system integrations but does not expose self-serve MCP connections.
- AI Case Advisor and Reply Assistance: every case in Delyt surfaces a risk score, AI summary, and recommended next action. The reply editor generates a grounded draft for every open ticket. These features are available to all agents from day one. Decagon is an AI-only layer without an equivalent in-agent-console intelligence interface.
- GTM integrations: Delyt connects natively with Clay, Apollo, Instantly, and n8n. Decagon focuses on enterprise system integrations and does not include GTM tooling.
- Self-serve in a day: Any team can start a Delyt 30-day trial today without sales engagement, procurement, or an engineering team. Decagon requires a sales process, contract negotiation, and an implementation project.
What Decagon does better
Decagon is built for the most complex enterprise AI deployments in existence. Its engineering team manages multi-system integrations across legacy CRM, ERP, and custom internal tooling at Fortune 500 scale. The AI performance in highly complex, multi-step resolution scenarios at very large ticket volumes is proven. For enterprises that need an AI platform that integrates with SAP, Salesforce, ServiceNow, and custom internal APIs simultaneously, Decagon's dedicated implementation team and enterprise support structure is appropriate. Decagon is also right for compliance-heavy industries where AI behaviour requires extensive audit trails and legal sign-off before deployment.
Full stack cost comparison
| What you need | With competitors | With Delyt |
|---|---|---|
| Support platform (5-20 agents) | $55-115/agent/month | Included in plan |
| Social media management tool | $49-299/month extra | Built in — no extra cost |
| Agentic AI platform (Decagon/Sierra) | $95,000+/year | Built in — no extra cost |
| WhatsApp integration | Add-on or higher plan required | Included from $39/seat/mo |
| Onboarding and implementation | Charged extra or requires IT team | Free on Growth and Enterprise |
| GTM integrations (Clay, Apollo, Instantly) | Separate subscriptions + RevOps engineer | Native integrations included |
| Total (approximate) | $2,000-10,000+/month depending on tools | From $39/seat/mo all-in |
When you should choose Decagon instead of Delyt
Decagon is the right choice for a specific and narrow profile: a Fortune 500 enterprise with a dedicated AI or CX engineering team, a budget of $200,000 or more for year-one deployment including professional services, existing legacy systems that require complex custom integrations to make the AI functional, and a compliance environment where AI behaviour needs extensive pre-deployment legal and technical review. If those conditions describe your situation, Decagon was built for you. If they do not, Decagon is significantly more platform and cost than the problem requires.
Who Delyt is built for
- Founders and small teams that want the same agentic AI category as Decagon without a six-figure contract
- Teams of 1 to 20 agents that want to be live in days, not weeks
- Businesses that need WhatsApp and social media management alongside agentic AI
- Growing companies that want predictable per-seat pricing as they scale
- Any team researching Decagon that is not a Fortune 500 enterprise
Agentic AI without the six-figure contract
Same category as Decagon. Self-serve 30-day trial. Live in a day. From $39/seat/mo. Free implementation on Growth and Enterprise.
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