IN THIS ARTICLE
Sierra is one of the most prominent agentic CX platforms in the enterprise market. It builds AI agents that can handle complex, multi-step customer interactions autonomously, integrating with existing enterprise systems at scale. The vision is the same as Delyt: agentic AI that resolves customer issues without human involvement, learns over time, and grows with the business. The difference is that Sierra is built for Fortune 500 enterprises with year-1 budgets of $200,000 to $350,000 or more. Delyt is built for every team that is not in that category.
What each product actually is
| Category | Delyt | Sierra |
|---|---|---|
| Product type | Agentic CX platform — self-serve | Enterprise agentic CX platform |
| Target customer | SMB to mid-market (1 to 50 agents) | Fortune 500 enterprises |
| Typical year-1 budget | From $1,404/year (Starter annual, 3 seats) | $200,000 to $350,000+ |
| Self-serve trial | Yes — 30-day free trial, no credit card | No — requires enterprise sales engagement |
| Deployment time | Days — live in a day on Growth with free implementation | Months — requires implementation team |
| Human agent console | Yes — full omnichannel workspace | No — AI layer requiring separate helpdesk |
| Helpdesk / case management | Yes | No — integrates with existing helpdesk |
| WhatsApp support | Yes — included from Starter | Not natively included at standard tier |
| Social media management | Built in | No |
| GTM integrations (Clay, Apollo, Instantly) | Native integrations | No |
| Lead management | Coming soon | No |
| MCP connectivity | Yes | Yes |
| Learns from past cases | Yes | Yes |
| Omnichannel inbox | Yes — email, WhatsApp, live chat, social | Depends on connected systems |
| Free implementation | Included on Growth and Enterprise | Professional services contract |
| Annual contract required | No | Yes |
The cost reality
Sierra's pricing is not publicly disclosed. Based on published customer case studies and analyst reports, Sierra year-1 engagements typically include a platform fee, professional services for multi-system integration, and ongoing account management support. Year-1 total budgets are commonly reported in the $200,000 to $350,000 range for mid-size enterprise deployments. This is the appropriate investment for a Fortune 500 company managing millions of customer interactions. For a team of 10 to 20 agents, that budget does not reflect the problem size.
| Cost factor | Delyt (Growth plan) | Sierra (estimated enterprise engagement) |
|---|---|---|
| Monthly platform cost | $690/mo (10 seats) | $16,600+/month (estimated, based on $200K/year minimum) |
| Annual commitment required | No — monthly available | Yes — multi-year enterprise contracts |
| Implementation services | Free on Growth and Enterprise | Included in year-1 contract — significant cost |
| Engineering team required | No — self-serve | Yes — integration engineering and IT sign-off |
| Time to first AI resolution | Days | Months |
| Human agent layer included | Yes — full helpdesk | No — requires separate helpdesk platform |
| Social media management | Included | Not included |
Agentic CX for the teams Sierra was not built for
Sierra was built for Fortune 500 companies with hundreds of agents, complex legacy system integrations, and multi-million dollar support operations. The platform is genuinely superior for that context. For every team that is not in that context, Sierra represents a price point and deployment complexity that does not fit the problem. Delyt brings the same agentic CX capability to teams that cannot commit $200,000 to a year-one AI deployment.
What Delyt includes that Sierra does not
- Human agent workspace included: Sierra is an AI layer designed to sit in front of an existing enterprise helpdesk. When the AI cannot resolve a case, it routes to that helpdesk. Delyt includes a full human agent workspace in the same platform. Teams do not need a separate helpdesk.
- Social media management built in: Delyt includes post scheduling, comments management, and social DMs unified with support. Sierra does not include social media management.
- WhatsApp as a native channel: WhatsApp is included from Delyt Starter at $39/seat/mo. Sierra does not natively include WhatsApp at standard pricing.
- Playbooks: Delyt includes a visual playbook builder — define multi-step workflows triggered by business intent and they run automatically. Sierra has AI-driven resolution flows but they require enterprise configuration and a dedicated implementation team to set up.
- MCP integrations and Business Intents: Delyt connects to 150+ tools via MCP (Shopify, Stripe, n8n, Airtable) and lets you define your own intent taxonomy to trigger the right playbook for each signal. Sierra handles deep enterprise system integrations but does not expose this level of self-serve configuration.
- AI Case Advisor and Reply Assistance: every case surfaces an AI risk score, next-action recommendation, and a grounded reply draft. These features are available to all agents from day one with no additional setup. Sierra offers case intelligence at the enterprise tier with implementation support.
- GTM integrations: Delyt connects natively with Clay, Apollo, Instantly, and n8n. Sierra focuses on enterprise system integrations and does not include GTM tooling.
- Self-serve and immediate: Any team can start a Delyt 30-day free trial today. Sierra requires a sales engagement, contract negotiation, and an implementation project measured in months.
- Monthly pricing without annual lock-in: Delyt offers monthly plans. Sierra requires annual enterprise contracts.
What Sierra does better
Sierra is genuinely superior for the customer it was built for: very large enterprises managing millions of customer interactions across complex multi-system environments. Sierra's platform handles the kind of deep enterprise integrations, compliance requirements, and AI governance controls that Fortune 500 companies require before deploying AI at scale. The implementation team Sierra provides is experienced in exactly this category of deployment. For a company managing 5,000 agents across 20 countries with data residency requirements across multiple jurisdictions, Sierra's enterprise capability is appropriate and Delyt is not the right fit.
Full stack cost comparison
| What you need | With competitors | With Delyt |
|---|---|---|
| Support platform (5-20 agents) | $55-115/agent/month | Included in plan |
| Social media management tool | $49-299/month extra | Built in — no extra cost |
| Agentic AI platform (Decagon/Sierra) | $95,000+/year | Built in — no extra cost |
| WhatsApp integration | Add-on or higher plan required | Included from $39/seat/mo |
| Onboarding and implementation | Charged extra or requires IT team | Free on Growth and Enterprise |
| GTM integrations (Clay, Apollo, Instantly) | Separate subscriptions + RevOps engineer | Native integrations included |
| Total (approximate) | $2,000-10,000+/month depending on tools | From $39/seat/mo all-in |
When you should choose Sierra instead of Delyt
Sierra is the right choice for a Fortune 500 enterprise with all of the following: a team of 200 or more agents, existing legacy enterprise systems requiring deep multi-system integration, a year-one budget of $200,000 or more, dedicated AI engineering and IT resources to manage the deployment, compliance requirements in regulated industries that require extensive AI governance before go-live, and a multi-year strategic commitment to agentic CX as a business initiative. If all of those conditions apply, Sierra was built for your context and Delyt was not. If even one of those conditions does not apply, Delyt is likely the more appropriate choice.
Who Delyt is built for
- Any team that wants agentic CX capability without a $200,000 year-one commitment
- SMB and mid-market teams that need to be live in days, not months
- Businesses that need a full platform: helpdesk, agentic AI, WhatsApp, and social media management in one product
- Founders and growing companies that want predictable per-seat pricing
- Teams researching Sierra that are not Fortune 500 enterprises with enterprise AI budgets
The same agentic CX vision. Built for your team size.
Self-serve 30-day trial. Live in a day. From $39/seat/mo. No engineering team, no annual contract, no six-figure budget required.
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