KNOWLEDGE & HELP PORTAL
Author once. Serve everywhere.
One knowledge base is the source of truth for your whole operation: it grounds your AI agents on every channel, powers a public help portal on your own domain, and drafts your team’s replies in the console. Write the article once. Every surface gets smarter.
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1
Source of truth: agents, portal, and drafts
14
Channels grounded by the same knowledge
$29/mo
Entry plan, flat, no per-seat fees
24/7
Self-service while your team sleeps
THE KNOWLEDGE BASE
Built to be read by agents, not just people.
Delyt doesn’t run one bot; it runs composable specialist agents, and each one reads from a knowledge scope you define. The knowledge base is the layer that makes that possible: semantic, always indexed, and updated the moment you hit publish.
[ 01 ]Multiple knowledge bases
Run separate knowledge bases for different products, brands, or audiences (public help content in one, internal procedures in another) and decide which agents and surfaces read which.
[ 02 ]Semantic search
Retrieval works by meaning, not keyword matching. “Where’s my money back?” finds the refund policy even though no article uses those words.
[ 03 ]Auto-indexing
Publish or edit an article and it’s indexed automatically. No rebuild step, no sync job, nothing to remember. The knowledge base is always current.
[ 04 ]Import from URLs
Point Delyt at your existing help center, docs site, or policy pages and pull the content straight in. Migration is an afternoon, not a rewrite.
[ 05 ]Trains the AI in real time
The moment an article goes live, every agent scoped to it can cite it in the very next conversation. Fixing an answer is as fast as editing the article.
[ 06 ]Granular AI access control
Delyt runs composable specialist agents, each with its own knowledge scope. The formal email agent and the concise WhatsApp agent can read different collections. You decide exactly what each agent may use.
THE PUBLIC HELP PORTAL
The same articles, live for your customers.
Publish and your help center is live at yourbrand.delyt.help instantly, or on your own domain, with SSL included and theming to match your brand. No separate help-center product to buy, no second copy of your docs to keep in sync.
Lumen, Delyt’s chat widget, embeds directly on the portal, so a visitor who doesn’t find the article can ask, and the answer comes grounded in the very same knowledge. Self-service works around the clock, and every question it answers is a case that never opens.
THE SELF-IMPROVING LOOP
Your agents tell you what to write next.
Most knowledge bases decay: nobody knows which articles are missing until customers complain. Delyt closes the loop: the agents working your queue are also the instrument that measures your knowledge.
[ 01 ]DETECT
Agents report what they couldn’t answer
When an agent hits a question your knowledge doesn’t cover, that gap is recorded, with the actual customer wording. You don’t guess what documentation is missing; the queue tells you.
[ 02 ]AUTHOR
The gaps become your writing backlog
Knowledge-gap reports turn into a prioritized authoring list. Instead of writing articles nobody reads, you write exactly the ones real customers asked for this week.
[ 03 ]COMPOUND
Every article makes every surface smarter
One new article upgrades all of it at once: every agent scoped to it answers better, the portal deflects the question before it becomes a case, and reply drafts cite it. Author once; the improvement compounds everywhere.
HOW IT WORKS
From scattered docs to one source of truth.
Import
Pull in what you already have: URLs, docs, your existing help center. Everything is indexed automatically as it lands.
Scope
Decide what each agent may use. Give the support agents your policies, the sales agent your pricing pages. Every specialist reads only its own collections.
Publish
Your help portal goes live on yourbrand.delyt.help (or your own domain with SSL), themed to your brand, with Lumen chat embedded.
QUESTIONS
Knowledge base software, answered.
Does the same knowledge base power the AI and the help center?
Yes, that’s the point of the design. You author an article once, and it serves every surface: it grounds your AI agents’ answers across all 14 channels, it’s published on your public help portal for self-service, and it feeds the reply drafts your team sees in the console. There is one source of truth, so fixing an answer in one place fixes it everywhere.
Can I import my existing help center or docs from URLs?
Yes. Point Delyt at the URLs of your existing help center, documentation, or policy pages and the content is pulled in and indexed automatically. Most teams migrate their existing knowledge in an afternoon rather than rewriting it.
Can different AI agents use different knowledge?
Yes, this is core to how Delyt works. Delyt runs composable specialist agents rather than one bot, and each agent has its own knowledge scope: the formal email agent and the concise WhatsApp agent can read different collections, and a sales agent can see pricing material a support agent never touches. You decide exactly what each agent may use.
Can the help portal run on my own domain?
Yes. Every portal gets an instant yourbrand.delyt.help subdomain the moment you publish, and you can attach a custom domain with SSL included. Theming lets you match your brand, and the Lumen chat widget can be embedded directly on the portal so visitors can ask instead of search.
Does a help portal actually reduce support tickets?
A customer who finds the answer on the portal never opens a case. The portal answers 24/7, before a conversation starts. And because Delyt’s agents report the questions they couldn’t answer, you see exactly which missing articles are generating tickets, so the portal keeps getting better at deflecting the questions your customers actually ask.
How much does knowledge base software cost with Delyt?
Delyt is priced flat: Solo at $29/mo, Starter at $99/mo, Growth at $299/mo. No per-seat fees and no per-resolution fees. There’s a 14-day free trial with full Growth access; card required, cancel before day 14 and you pay $0.
GET STARTED
One source of truth, live this week.
Import your docs, scope your agents, publish your portal. 14-day free trial with full Growth access. Card required; cancel before day 14 and you pay $0.