The complete toolkit for AI-powered CX.
Every feature built around one principle: resolve it completely, not just reply to it.
One inbox.
Gmail, Outlook, and custom SMTP. All in one thread, sorted by urgency.
WhatsApp Business
Full API access with read receipts, templates, and automation.
Instagram DMs
Social messages threaded alongside support tickets, handled automatically.
Live chat widget
Embed on any site with a single script tag. No developer needed.
More channels coming
New integrations added on a rolling basis. Your stack, covered.
Resolved, not just replied.
Grounded in your content
Every reply references your knowledge base. Zero hallucinations, ever.
Brand voice matching
Matches your sign-off style and tone precisely across every channel.
Confidence scoring
Set the send threshold. AI only replies when it meets your bar.
Full audit trail
Every AI action logged: what was sent, when, why, and with what confidence.
Nothing slips through.
WhatsApp, email, or in-app
Notification delivered to wherever you're most responsive.
Configurable thresholds
Set exact conditions: sentiment, order value, keywords, customer tier.
Route to anyone
Assign to specific team members, roles, or escalation queues.
Never miss what matters
High-value conversations always reach a human, immediately.
Trigger when ALL conditions met:
Action
⚡ Ping you on WhatsApp · Mark urgent · Assign to you
WhatsApp · just now
🔴 Harbour Stays: negative sentiment, 26h open. Needs your attention.
Hot leads, routed.
Intent detection
Buying signals spotted across all channels, 24 hours a day, 7 days a week.
Configurable qualifier flow
2-4 questions tailored to your sales process. Ask exactly what you need.
Instant push to you
Warm leads routed with full context and complete conversation summary.
Works 24/7
Zero leads left uncontacted, even at 3am on a Sunday.
Hot lead routed to you ↗
One source of truth.
Write and publish articles
Create and share knowledge in minutes. No CMS, no engineering support.
Shared by role
Grant access by team, role, or individual. Full granular control.
AI re-trains in real time
Update an article and the AI reflects the change in its very next reply.
Searchable everywhere
Anyone on your team finds the right answer, instantly, from any screen.
Import from any URL
Point Delyt at your help centre, docs site, or internal wiki. It reads, structures, and indexes everything automatically.
AI Training Status
271 knowledge cards · Updated 2 min ago
Your AI workspace OS.
Instant knowledge answers
Sourced directly from your knowledge base. Always accurate, never guessed.
Settings without menus
Change any setting with a sentence. Copilot does the navigation for you.
Draft automations and playbooks
Describe a workflow in plain English. Copilot compiles, configures, and activates it.
Trigger any agent or tool
Ask Copilot to run a playbook, query a tool, or pull a live report. All in one command.
Team-wide access
Available to every team member, not just admins.
96% of cases are unclassified. Consider refining intent rules to reduce unknowns.
Intent Automap is now active. Unknown cases will be clustered and suggested for classification every 24h.
Intelligence, deployed.
Built-in agents
Sentiment analysis, priority scoring, and next-action suggestions. Ready now.
Build your own
Custom agents with plain-language instructions. No code, no config files.
Plug in external agents
Connect any external agent via API. Seamlessly, with full logging.
Runs continuously
Monitors constantly and surfaces only what truly needs your attention.
Monitors sentiment spikes and escalation patterns
Qualifies inbound leads and scores buying intent
Handles routine follow-ups and nudges silently
Write rules. Not code.
No dropdown hell
Write exactly what you mean. AI converts it to working logic, instantly.
Auditable rules
Structured, readable logic. Every decision step is explainable.
Version controlled
Full history of every rule change. Roll back any version in one click.
Live in seconds
No redeployment required. Rules activate the moment you save.
Ask. Understand.
Natural language queries
"Which channel had most escalations?" Ask in plain English, get an answer.
Auto-generated dashboards
Trend lines, breakdowns, and comparisons, visualised from your question.
Scheduled reports
Deliver insights to your inbox or team on a schedule you set.
Spot trends early
Surface patterns before they become problems, not after.
Email generated 3x more escalations than WhatsApp. Peak: Monday mornings, likely weekend backlog.
Every workflow. Automated.
Map once, run every time
Define your ideal customer journey: triggers, decisions, tool calls, and messages. Delyt executes it on every matching conversation.
Branches and conditions
Route different customers down different paths based on intent, order value, history, or any signal you define.
Native tool calls built in
Each step can call Shopify, Stripe, HubSpot, or any MCP tool. Verified data before every action.
Deploy in seconds
No code, no ops tickets. Save a playbook and it's live across every channel immediately.
Billing Inquiry
142 runs
Lead Qualification
87 runs
Order Status
318 runs
Return Request
64 runs
Billing Inquiry · Steps
150+ tools. One protocol.
Native integrations
Shopify, Stripe, HubSpot, Jira, Slack. Connected with a single OAuth flow, no middleman.
MCP server support
Connect any MCP-compatible tool directly. If it speaks MCP, Delyt can call it mid-conversation.
n8n and webhooks
Trigger any n8n workflow or custom webhook as a playbook step. Your stack, exactly as it is.
Verified before every action
The AI reads live data from your tools before it acts. No hallucinated order numbers, no invented responses.
Connected tools
n8n
Workflow automation
Airtable
Database
Shopify
Orders · Returns
Stripe
Payments
Notion
Documents
Custom MCP
Any tool
Every message, understood.
Detect any business intent
Return requests, bulk enquiries, churn signals, upgrade intent. Configure what matters to your business.
Train on your language
Define intent examples in plain English. Delyt learns your vocabulary, not the other way around.
Trigger playbooks instantly
The moment an intent fires, the matching playbook launches. No polling, no delay.
Intent analytics
See which intents are rising, which playbooks they trigger, and where conversations drop off.
Your smartest team member.
Case intelligence at a glance
Surfaces the full picture before you open a case: history, sentiment trend, risk level, and recommended next action.
Risk scoring
Flags high-risk cases before they escalate: repeat contacts, frustrated tone, high-value accounts.
Next best action
One-tap accept: issue refund, escalate, apply credit, or close. Advisor tells you the best move, you decide.
Full case summary
Every case opens with a plain-English summary. No scrolling through 20 messages to understand the situation.
Contacted 3× in 7 days. Same order delay. Tone escalating.