FOR ECOMMERCE & D2C BRANDS
Order tracking. Returns. Refunds. Handled end-to-end.
Connect Shopify, define your policies once, and Delyt resolves the vast majority of your customer conversations automatically — with real actions, not hallucinated answers.
80%+
Order queries resolved by AI
<10s
Average reply time on WhatsApp
< 1hr
Time to go live with Shopify
THE STACK YOU ALREADY RUN
Your tools, connected.
Shopify, Stripe, ShipStation, Klaviyo, Recharge, Airtable. Via MCP, the AI uses them the way a trained support agent would — reading live data mid-conversation before it responds.
REAL RESOLUTION, NOT JUST REPLIES
Resolved. Not triaged.
A customer asks where their order is. Delyt looks it up in Shopify, checks the carrier, and replies with the ETA and tracking link. No agent. No delay. No invented answer.
Order lookups with tracking, ETA, and carrier — pulled live from Shopify
Returns processed with eligibility checks, label generation, and refund initiation
Subscription changes — pause, resume, skip — executed in Recharge or Stripe
Proactive WISMO (where-is-my-order) responses for every shipping query
YOUR POLICIES, ENFORCED
Rules you set. Enforced in every conversation.
Refund windows, approval thresholds, loyalty credit rules — all captured in playbooks the AI follows precisely. Refunds under $50 auto-approved. Over $200 escalated to a manager. Customer loyalty tier considered in every decision.
Define your exact refund rules, return windows, and escalation thresholds once. Delyt encodes them as playbook guardrails and enforces them on every single case — automatically, consistently, and with a full audit trail.
EVERY CHANNEL, EVERY MOMENT
One inbox. One AI. Every channel.
WhatsApp order queries at 11pm, Instagram DMs about sizing, email return requests, live chat on checkout — one inbox, one AI, consistent policies across all of them.
GET STARTED
See how Delyt runs your ecommerce support.
Connect Shopify, upload your return policy, and your AI is handling order queries in real time — today.