FOR ECOMMERCE & D2C BRANDS
Order tracking. Returns. Refunds. Handled end-to-end.
Connect Shopify, define your policies once, and Delyt resolves the vast majority of your customer conversations automatically, with real actions, not hallucinated answers.
24/7
AI coverage for order queries
$0
Markup on your own AI key
< 1hr
Time to go live with Shopify
THE STACK YOU ALREADY RUN
Your tools, connected.
Shopify, Stripe, ShipStation, Klaviyo, Recharge, Airtable. Via MCP, the AI uses them the way a trained support agent would, reading live data mid-conversation before it responds.
REAL RESOLUTION, NOT JUST REPLIES
Resolved. Not triaged.
A customer asks where their order is. Delyt looks it up in Shopify, checks the carrier, and replies with the ETA and tracking link. No agent. No delay. No invented answer.
Order lookups with tracking, ETA, and carrier, pulled live from Shopify
Returns processed with eligibility checks, label generation, and refund initiation
Subscription changes, pause, resume, skip, executed in Recharge or Stripe
Proactive WISMO (where-is-my-order) responses for every shipping query
WHERE IS MY ORDER
The 11pm "where's my order?" answers itself.
WISMO is half of ecommerce support, and it arrives after your team logs off. Delyt looks the order up in Shopify, checks the carrier, and replies with the real ETA, on whichever channel the customer picked.
Order status pulled live from Shopify and the carrier, never guessed
Returns checked for eligibility, labelled, and refunded inside the same conversation
Angry-customer signals detected, prioritised, and escalated with full context
YOUR POLICIES, ENFORCED
Rules you set. Enforced in every conversation.
Refund windows, approval thresholds, loyalty credit rules, all captured in playbooks the AI follows precisely. Refunds under $50 auto-approved. Over $200 escalated to a manager. Customer loyalty tier considered in every decision.
Define your exact refund rules, return windows, and escalation thresholds once. Delyt encodes them as playbook guardrails and enforces them on every single case, automatically, consistently, and with a full audit trail.
EVERY CHANNEL, EVERY MOMENT
One inbox. One AI. Every channel.
WhatsApp order queries at 11pm, Instagram DMs about sizing, email return requests, live chat on checkout, one inbox, one AI, consistent policies across all of them.
Support that stops costing you sales.
24/7
Every order query answered
WISMO, returns, and sizing questions handled the moment they arrive, on any channel.
< 1 hr
Live with your Shopify store
Connect the store, upload your return policy, and the AI is resolving in real time today.
$0
No markup on AI usage
Bring your own AI key and pay the provider directly. Delyt never resells your tokens.
Flat
Pricing built for D2C margins
From $29/mo with unlimited conversations. No per-ticket or per-resolution fees.
Illustrative outcomes · your numbers will vary
QUESTIONS
Answered before you ask.
How does the AI know where an order is?
Delyt connects to Shopify and your shipping carriers via MCP. When a customer asks, the AI looks up the live order, checks the carrier status, and replies with the real ETA and tracking link. Nothing is cached or guessed.
Can it actually process returns and refunds?
Yes. The AI checks eligibility against your return window, generates the label, and initiates the refund in Shopify or Stripe. Your thresholds decide what runs automatically: refunds under your limit auto-approve, larger ones escalate to a manager with full context.
Which channels does it cover?
WhatsApp Business, Instagram DMs, email, and live chat on your store, all in one inbox. The same policies and the same AI apply on every channel, and each channel can run its own specialist agent with its own tone.
What happens when a customer is angry?
Delyt detects sentiment and priority automatically. A frustrated customer skips the queue and, on the rules you set, goes straight to a human with the conversation, order history, and suggested resolution attached.
How long does setup take, and what does it cost?
Most stores go live in under an hour: connect Shopify, upload your return policy, switch on your channels. Pricing is flat, from $29/mo with unlimited conversations and a 14-day free trial.
GET STARTED
See how Delyt runs your ecommerce support.
Connect Shopify, upload your return policy, and your AI is handling order queries in real time, today.