FOR MARKETPLACES & PLATFORMS
Two-sided support. One intelligent AI.
Buyers and sellers need different answers to the same questions. Delyt understands who's asking, what they need, and routes to the right playbook automatically, with seller policies and buyer policies both enforced.
2-sided
Buyer and seller policies enforced
24/7
Coverage for buyers and sellers
Flat
Pricing, no per-seat fees
THE STACK YOU ALREADY RUN
Your tools, connected.
Your marketplace database, payments provider, dispute resolution system, messaging layer, KYC tooling, all connected via MCP. The AI sees the full picture of a transaction from both sides.
REAL RESOLUTION, NOT JUST REPLIES
Resolved. Not triaged.
A buyer asks about a delayed order. A seller asks about a withheld payout. Delyt identifies which side is asking, fetches the relevant data, and gives the right answer, automatically and instantly.
Buyer queries answered with order, delivery, and dispute status from real data
Seller queries answered with payout schedules, policy violations, and account standing
Disputes captured with structured data from both parties, routed by amount and severity
Onboarding friction resolved. KYC status, listing rejections, missing info, autonomously
YOUR POLICIES, ENFORCED
Rules you set. Enforced in every conversation.
Seller policies and buyer policies applied by context. Escalations routed to the right team based on user type, transaction value, and dispute stage. Every decision auditable.
Buyer protections and seller policies are separate rule sets. Delyt applies the right one based on who is asking. High-value disputes route to your trust and safety team. Policy violations route to seller relations. Every decision is logged with the rule that triggered it.
EVERY CHANNEL, EVERY MOMENT
One inbox. One AI. Every channel.
Marketplace messaging, email, WhatsApp, in-app chat, one AI that knows which user it's talking to and which playbook applies.
BOTH SIDES, ONE AI
Buyer and seller ask the same question. Each gets the right answer.
A held payout and a delayed order are the same transaction seen from two sides. Delyt knows who is asking, reads the transaction from their side, and answers with the policy that applies to them.
User type identified first, then the matching playbook and policy set applied
Payouts, holds, and delivery status pulled live from your marketplace data
Disputes structured with evidence from both parties before a human sees them
Two-sided trust, measured on every transaction.
2-sided
The right policy for the right user
Buyer protections and seller policies applied by context, never mixed up.
24/7
Both sides covered around the clock
Payout questions and order queries answered instantly, before they become disputes.
100%
Decisions logged with their rule
Every automated action carries the policy that triggered it. Fully auditable.
Flat
Pricing that scales with GMV, not tickets
From $29/mo with unlimited conversations. Growth stops multiplying support cost.
Illustrative outcomes · your numbers will vary
QUESTIONS
Answered before you ask.
How does the AI know if it is talking to a buyer or a seller?
Identity comes first: the AI matches the user against your marketplace database, determines their role in the transaction, and only then picks the playbook. Buyer protections and seller policies are separate rule sets that never cross.
Can it handle disputes between two parties?
It structures them. Delyt collects evidence from both sides in parallel, scores severity by amount and history, and routes the case to your trust and safety team with the full picture assembled. Humans decide; the AI removes the assembly work.
What can it tell sellers about payouts and holds?
Whatever your payments data shows: payout schedules, hold reasons, release conditions, and account standing, read live from your payments provider. Sellers stop opening tickets to ask when they get paid.
Does it help with seller onboarding?
Yes. KYC status checks, listing rejection reasons, and missing-information chases run autonomously, so new sellers get to their first sale without waiting on a support queue.
How long does setup take, and what does it cost?
Marketplace database, payments, and dispute systems connect via MCP, typically within a few days for custom platforms. Pricing is flat, from $29/mo with unlimited conversations and a 14-day free trial.
GET STARTED
See how Delyt handles marketplace support.
Two-sided policies, real-time data lookups, and dispute routing, all in one platform.