FOR MARKETPLACES & PLATFORMS

Two-sided support. One intelligent AI.

Buyers and sellers need different answers to the same questions. Delyt understands who's asking, what they need, and routes to the right playbook automatically — with seller policies and buyer policies both enforced.

See how it works

2-sided

Buyer and seller policies enforced

78%+

Queries resolved without an agent

<30s

Dispute structured and routed

THE STACK YOU ALREADY RUN

Your tools, connected.

Your marketplace database, payments provider, dispute resolution system, messaging layer, KYC tooling — all connected via MCP. The AI sees the full picture of a transaction from both sides.

Connected integrations

Marketplace DBOrders · Listings · Users
PaymentsPayouts · Refunds · Holds
Dispute SystemClaims · Evidence · Status
KYC PlatformIdentity · Verification
Custom MCPSeller tools · Buyer data
Via MCP — called as tools mid-conversation
Two-sided dataDisputesKYC connected

REAL RESOLUTION, NOT JUST REPLIES

Resolved. Not triaged.

A buyer asks about a delayed order. A seller asks about a withheld payout. Delyt identifies which side is asking, fetches the relevant data, and gives the right answer — automatically and instantly.

Buyer queries answered with order, delivery, and dispute status from real data

Seller queries answered with payout schedules, policy violations, and account standing

Disputes captured with structured data from both parties, routed by amount and severity

Onboarding friction resolved — KYC status, listing rejections, missing info — autonomously

Playbook● Live

Trigger

Buyer asks about delayed order

1Identify user type: buyer or sellerAI reply
2Fetch order status from marketplace DBTool call
3Check delivery and dispute statusTool call
4Reply with status and resolution pathAI reply
Answered in 9s · Correct side-specific response
Buyer routingSeller routingDispute captureKYC onboarding

YOUR POLICIES, ENFORCED

Rules you set. Enforced in every conversation.

Seller policies and buyer policies applied by context. Escalations routed to the right team based on user type, transaction value, and dispute stage. Every decision auditable.

Buyer protections and seller policies are separate rule sets — Delyt applies the right one based on who is asking. High-value disputes route to your trust and safety team. Policy violations route to seller relations. Every decision is logged with the rule that triggered it.

Playbook● Live

Trigger

Dispute opened between buyer and seller

1Fetch transaction from both perspectivesTool call
2Collect structured evidence from both partiesMessage
3Score severity by amount and historyAI reply
4Route to trust & safety with full contextAssign
Buyer policySeller policyTrust & safety routing

EVERY CHANNEL, EVERY MOMENT

One inbox. One AI. Every channel.

Marketplace messaging, email, WhatsApp, in-app chat — one AI that knows which user it's talking to and which playbook applies.

Channels in one inbox

Marketplace messagingActive
EmailActive
WhatsApp BusinessActive
In-app chatActive
Same AI. Same policies. Every channel.
Marketplace messagingEmailWhatsApp BusinessIn-app chat

GET STARTED

See how Delyt handles marketplace support.

Two-sided policies, real-time data lookups, and dispute routing — all in one platform.

How it works