Delyt is an AI-powered customer support inbox that unifies email, WhatsApp, social media, live chat, and voice into one workspace for support teams.

What channels does Delyt support?

Delyt supports email (Gmail, Outlook, SMTP), WhatsApp Business API, Instagram DMs, Facebook Messenger, X mentions, live chat via web widget, and voice calls.

How does Delyt use AI?

Delyt uses AI to automatically route tickets to the right agent, resolve common support cases without human involvement, draft agent replies via Agent Copilot, and generate analytics insights on demand.

Is Delyt suitable for small teams?

Yes. Delyt is designed to scale from small teams of 3 people up to enterprise support operations. Small teams benefit most from the automation features that let them handle high volumes without extra headcount.

FOR SAAS & TECHNOLOGY TEAMS

Billing, technical support, account access. Resolved, not triaged.

Your customers expect fast, technical answers. Delyt connects to the systems your product runs on and resolves the majority of inbound support without a human touching the ticket.

See how it works

75%+

Support tickets resolved by AI

<15s

Average first response time

1 day

Time to deploy with Stripe + Jira

THE STACK YOU ALREADY RUN

Your tools, connected.

Stripe, Jira, HubSpot, Intercom, Segment, Airtable, your internal admin APIs via custom MCP. The AI calls them directly — no middleware, no workflows to maintain.

Connected integrations

StripeBilling · Invoices · Usage

JiraIssues · Features · Bugs

HubSpotContacts · Deals · Pipeline

SegmentUser events · Traits

AirtableCustom data · Records

Custom MCPYour internal admin API

Via MCP — called as tools mid-conversation

Stripe-nativeJira connectedCustom API via MCP

REAL RESOLUTION, NOT JUST REPLIES

Resolved. Not triaged.

A user gets locked out at 2am. Delyt checks SSO status, confirms permissions, and resolves it in seconds. Billing confusion at renewal? Invoice data, plan details, and usage pulled live and explained clearly.

Account access queries resolved with live user lookups, SSO status checks, and permission audits

Billing questions answered with real invoice data, plan details, and usage metrics

Feature requests captured, tagged by business intent, and routed to product

Technical support guided by your KB with auto-linked documentation

Playbook● Live

Trigger

User cannot access their account

1Lookup user and SSO statusTool call

2Check permission tier in admin APITool call

3Resolve access or escalate with contextAI reply

Resolved in 8s · No ticket opened

Account accessBillingFeature routingKB-grounded

YOUR POLICIES, ENFORCED

Rules you set. Enforced in every conversation.

Enterprise accounts get faster SLAs. Free tier users get self-serve paths. Refunds follow your pro-rata rules. All captured in playbooks, enforced in code, auditable in every conversation.

Write your support policies once. Pro-rata billing rules, enterprise SLA windows, free-tier escalation paths — encoded as playbook guardrails that the AI cannot bypass. Every decision is logged, timestamped, and reviewable.

Playbook● Live

Trigger

Refund request received

1Fetch subscription + usage from StripeTool call

2Calculate pro-rata creditAI reply

3Apply credit if within policyTool call

4Route to billing team if outside policyAssign

SLA enforcementTier-awarePro-rata rules

EVERY CHANNEL, EVERY MOMENT

One inbox. One AI. Every channel.

In-app chat, email, Slack Connect, WhatsApp — consistent responses across every touchpoint. The AI remembers what it said and what the customer already tried.

Channels in one inbox

In-app chatActive

EmailActive

Slack ConnectActive

WhatsApp BusinessActive

Same AI. Same policies. Every channel.

In-app chatEmailSlack ConnectWhatsApp Business

GET STARTED

Scale SaaS support without scaling headcount.

Connect your stack, define your policies, and Delyt handles the majority of inbound support from day one.

How it works