Delyt is an AI-powered customer support inbox that unifies email, WhatsApp, social media, live chat, and voice into one workspace for support teams.

What channels does Delyt support?

Delyt supports email (Gmail, Outlook, SMTP), WhatsApp Business API, Instagram DMs, Facebook Messenger, X mentions, live chat via web widget, and voice calls.

How does Delyt use AI?

Delyt uses AI to automatically route tickets to the right agent, resolve common support cases without human involvement, draft agent replies via Agent Copilot, and generate analytics insights on demand.

Is Delyt suitable for small teams?

Yes. Delyt is designed to scale from small teams of 3 people up to enterprise support operations. Small teams benefit most from the automation features that let them handle high volumes without extra headcount.

FOR TRAVEL & HOSPITALITY

Bookings. Changes. Cancellations. Handled across time zones.

Travellers contact you at every hour, from every channel, with urgent and emotional requests. Delyt handles the routine changes and escalates the complex ones with full booking context attached.

See how it works

24/7

Coverage across every time zone

<20s

Booking lookup response time

1 day

To connect your booking engine

THE STACK YOU ALREADY RUN

Your tools, connected.

Your booking engine, PMS, channel manager, payment processor — connected via MCP. Common systems covered; custom ones connected in a day via MCP server configuration.

Connected integrations

Booking EngineReservations · Availability

PMSProperty · Room · Guest data

Channel MgrOTA · Rate · Inventory sync

Payment Proc.Charges · Refunds · Deposits

Custom MCPLoyalty · CRM · Specials

Via MCP — called as tools mid-conversation

Booking enginePMS connectedPayment processor

REAL RESOLUTION, NOT JUST REPLIES

Resolved. Not triaged.

A guest messages the night before check-in asking about their room. Delyt looks it up in the PMS, confirms the details, and replies in seconds — no front desk call required.

Booking lookups with dates, room or flight details, and payment status — pulled live

Change and cancellation requests processed against fare rules and policies

Pre-arrival information delivered proactively based on check-in date

Disruption handling — delays, overbookings, reroutes — escalated with full context

Playbook● Live

Trigger

Guest asks about upcoming booking

1Lookup reservation in booking engineTool call

2Fetch room details and payment statusTool call

3Reply with full booking confirmationAI reply

Answered in 7s · Guest reassured

Booking lookupsPre-arrivalDisruption handling

YOUR POLICIES, ENFORCED

Rules you set. Enforced in every conversation.

Fare rules, cancellation windows, loyalty tier benefits, partner policies — all captured in playbooks. Changes within policy auto-processed. Changes requiring approval escalated with the full rule set referenced.

Your cancellation windows, deposit rules, loyalty tier benefits, and partner policies are encoded once and enforced on every request. Changes within policy execute automatically. Edge cases escalate with the full context and rule citation attached.

Playbook● Live

Trigger

Guest requests cancellation

1Fetch booking + fare rulesTool call

2Check cancellation window eligibilityAI reply

3Process full refund if within windowTool call

4Escalate with context if outside policyAssign

Fare rulesCancellation windowsLoyalty tiers

EVERY CHANNEL, EVERY MOMENT

One inbox. One AI. Every channel.

A customer at the airport on WhatsApp, a traveller on email the night before departure, a guest on live chat during check-in — same AI, same knowledge, same speed.

Channels in one inbox

WhatsApp BusinessActive

EmailActive

Live chatActive

Instagram DMsActive

Same AI. Same policies. Every channel.

WhatsApp BusinessEmailLive chatInstagram DMs

GET STARTED

See how Delyt handles travel support.

Connect your booking engine, define your policies, and Delyt handles the routine so your team can focus on the complex.

How it works