FOR TRAVEL & HOSPITALITY
Bookings. Changes. Cancellations. Handled across time zones.
Travellers contact you at every hour, from every channel, with urgent and emotional requests. Delyt handles the routine changes and escalates the complex ones with full booking context attached.
24/7
Coverage across every time zone
Flat
Pricing, no per-seat fees
1 day
To connect your booking engine
THE STACK YOU ALREADY RUN
Your tools, connected.
Your booking engine, PMS, channel manager, payment processor, connected via MCP. Common systems covered; custom ones connected in a day via MCP server configuration.
REAL RESOLUTION, NOT JUST REPLIES
Resolved. Not triaged.
A guest messages the night before check-in asking about their room. Delyt looks it up in the PMS, confirms the details, and replies in seconds, no front desk call required.
Booking lookups with dates, room or flight details, and payment status, pulled live
Change and cancellation requests processed against fare rules and policies
Pre-arrival information delivered proactively based on check-in date
Disruption handling, delays, overbookings, reroutes, escalated with full context
YOUR POLICIES, ENFORCED
Rules you set. Enforced in every conversation.
Fare rules, cancellation windows, loyalty tier benefits, partner policies, all captured in playbooks. Changes within policy auto-processed. Changes requiring approval escalated with the full rule set referenced.
Your cancellation windows, deposit rules, loyalty tier benefits, and partner policies are encoded once and enforced on every request. Changes within policy execute automatically. Edge cases escalate with the full context and rule citation attached.
EVERY CHANNEL, EVERY MOMENT
One inbox. One AI. Every channel.
A customer at the airport on WhatsApp, a traveller on email the night before departure, a guest on live chat during check-in, same AI, same knowledge, same speed.
THE NIGHT BEFORE CHECK-IN
Every guest question answered before the front desk opens.
The most anxious moment of a trip is the night before it starts, and it lands outside office hours. Delyt reads the live booking in your PMS and answers with certainty, so your guest arrives already looked after.
Booking details, payment status, and arrival notes pulled live from the PMS
Requests like cots, late arrival, or airport transfers actioned on the spot
Disruptions escalated to your team with the full booking context attached
Hospitality that starts before arrival.
24/7
Every time zone covered
Guests message at their hour, not yours. Every question gets an instant, accurate answer.
< 1 min
First reply, even in peak season
Disruption spikes and check-in rushes stop translating into hold queues.
100%
Requests logged against the booking
Cots, transfers, allergies, late arrivals, all recorded in the PMS, nothing verbal.
Flat
Pricing that survives peak season
From $29/mo with unlimited conversations. Volume spikes do not spike your bill.
Illustrative outcomes · your numbers will vary
QUESTIONS
Answered before you ask.
Does it connect to our booking engine and PMS?
Yes. Common booking engines, PMS platforms, channel managers, and payment processors connect via MCP, and custom systems are configured in about a day. The AI reads live reservations before every answer.
Can it process changes and cancellations by itself?
Within your rules, yes. Fare rules, cancellation windows, and deposit policies are encoded as playbooks: changes within policy execute automatically, and edge cases escalate to your team with the rule citation and full booking attached.
What happens during a disruption, like a delayed flight or overbooking?
Delyt absorbs the spike: it answers status questions instantly on every channel, rebooks within your policies, and escalates the complex cases with priority. Your team works the exceptions instead of the queue.
Can it upsell as well as support?
Yes. Delyt runs sales and support as separate specialist agents. The sales specialist can offer upgrades, transfers, and packages mid-conversation, and when a support case turns commercial it hands off inside the same case with full history.
How long does setup take, and what does it cost?
Most properties connect their booking engine in a day and go live the same week across WhatsApp, email, and live chat. Pricing is flat, from $29/mo with unlimited conversations and a 14-day free trial.
GET STARTED
See how Delyt handles travel support.
Connect your booking engine, define your policies, and Delyt handles the routine so your team can focus on the complex.