2B+
WhatsApp users
98%
Message open rate
<10s
Average AI reply
80%+
Routine chats auto-resolved
A REAL WHATSAPP HELPDESK
Everything a WhatsApp helpdesk needs.
Not a bolt-on widget. A full WhatsApp support stack — shared inbox, assignment, templates, and broadcasts — with the Business API set up for you, so you're live without a developer or a separate provider.
THE AGENTIC DIFFERENCE
More than a chatbot on WhatsApp.
Resolves, not just replies
A customer asks where their order is. Delyt looks it up in your tools via MCP, checks the carrier, and replies with the ETA and tracking link — a real answer with a real action, not a canned bot reply.
One inbox, every channel
WhatsApp sits alongside Instagram, email, and live chat in the same shared inbox. One team, one history, one place to resolve — no separate WhatsApp app to babysit.
Your policies, every chat
Write refund windows, escalation rules, and tone in plain English. Delyt compiles them into playbooks and follows them precisely on every conversation, with a full audit trail.
RESOLUTION, NOT DEFLECTION
It does the task, on the chat.
Returns, order status, rescheduling, refunds — Delyt reads your live systems, checks your policy, and completes the action inside the WhatsApp conversation. Customers get a resolution, not a link to a help center.
Can I return the blue jacket? It doesn't fit.
Of course — you're within the 30-day window. I've created return #882 and sent your prepaid label. 📮
THE COMPARISON
WhatsApp without the enterprise price.
Most helpdesks hide WhatsApp behind a top tier or a paid add-on.
SETUP
Live on WhatsApp in an afternoon.
Connect
Connect your WhatsApp number. We set up the Business API for you — no developer, no third-party BSP.
Write playbooks
Tell Delyt your policies in plain English. It compiles them into guardrails the AI follows.
Go live
AI handles the routine chats instantly; your team steps in on anything that needs a human.
WHO IT'S FOR
Built for businesses that live on WhatsApp.
D2C & ecommerce
Order tracking, returns, and refunds resolved on WhatsApp with live data from Shopify and Stripe.
Local & service businesses
Bookings, FAQs, and follow-ups handled on the channel your customers already message you on.
Clinics, salons & high-inbound SMBs
Answer the same questions a hundred times without hiring — appointments, hours, pricing, directions.
FAQ
WhatsApp support, answered.
Can a whole team share one WhatsApp number?
Yes. Delyt turns a single WhatsApp Business number into a shared team inbox, with assignment, routing, and full conversation history so multiple agents (and the AI) work the same number without stepping on each other.
Do I need to set up the WhatsApp Business API myself?
No. We handle the WhatsApp Business API setup for you during onboarding — no separate Business Solution Provider to sign up with and no developer work on your side.
Is WhatsApp live chat included?
Yes. The AI handles routine questions instantly and hands off to a live agent the moment a conversation needs a human, all in the same thread.
Can it auto-reply and actually resolve questions?
Yes. Beyond canned replies, Delyt looks up live data in your connected tools (orders, bookings, payments) via MCP and answers with real actions — order status, refunds, rescheduling — following your policies.
How much does WhatsApp customer service cost?
WhatsApp is available from the entry Solo plan at $29/mo flat, with no per-seat or per-agent fees. Most helpdesks gate WhatsApp behind an enterprise tier or a paid add-on.
Can I send notifications and broadcasts on WhatsApp?
Yes. Send template-based notifications and broadcasts (order updates, reminders, confirmations) alongside two-way support conversations from the same platform.