IN THIS ARTICLE
Tidio and Delyt are not the same category of product. Tidio is a live chat widget with AI chatbot functionality built primarily for website visitor conversations. Delyt is an agentic CX platform that combines omnichannel support, agentic AI, social media management, and GTM integrations in one product. This comparison is relevant for teams that are currently using Tidio and wondering whether they have outgrown it, or teams evaluating both and trying to understand the actual difference.
What each product actually is
| Category | Delyt | Tidio |
|---|---|---|
| Product type | Agentic CX platform | Live chat widget with AI chatbot |
| Primary use case | Full omnichannel support + AI + social management | Website visitor chat with automated responses |
| Helpdesk / case management | Yes — full case management console | No — limited to chat history |
| Human agent console | Yes — full agent workspace | Basic — focused on chat only |
| Yes — included from Starter | No | |
| Email support as a channel | Yes — full email ticketing | Yes (basic) |
| Social media management | Built in — scheduling, comments, DMs | No |
| Social DMs (Instagram, Facebook) | Coming soon | No |
| Agentic AI (MCP, learns from cases) | Yes — connects to MCPs, learns over time | Lyro AI — FAQ automation only |
| GTM integrations (Clay, Apollo, Instantly) | Native integrations | No |
| Lead management | Coming soon | No |
| Knowledge base | Yes | Limited |
| Automation / flow builder | Yes — no-code Flow Engine | Yes — basic flows |
| Shopify integration | Yes | Yes (deeper native integration) |
| Unified inbox (all channels) | Yes — all channels in one view | No — chat-focused dashboard only |
| Free plan | No — 30-day trial, no credit card | Yes (limited) |
| Overage pricing | +$10/seat/month above plan limit | Per AI conversation charges above included limit |
Pricing comparison
Tidio's per AI conversation pricing becomes expensive at volume. The Starter plan includes 50 Lyro AI conversations per month. Additional conversations cost approximately $0.50 to $1.00 each. Delyt's AI resolution cap is per-plan (500/month on Starter, 2,000/month on Growth) with flat plan pricing and no per-conversation billing beyond the overage seat structure.
| Scenario | Delyt | Tidio Starter ($29/mo base) | Tidio with AI overage |
|---|---|---|---|
| Small team, under 50 AI conversations/month | $117/mo (Starter, 3 seats) | $29/month | $29/month (within limit) |
| Small team, 500 AI resolutions/month (Starter limit) | $117/mo (Starter, 3 seats) | $29 + ~$225 AI overage | $254/month |
| Growing team, 2,000 AI resolutions/month (Growth limit) | $690/mo (Growth, 10 seats) | $29 + ~$975 AI overage | $1,004/month |
Tidio's AI conversation pricing at volume
Tidio Starter includes 50 Lyro AI conversations per month. Beyond that, each conversation costs approximately $0.50 to $1.00. A team using 500 AI conversations per month pays approximately $254/month total ($29 base plus $225 in AI overage). Delyt Starter includes 500 AI resolutions per month in the flat $39/seat/mo plan. At 2,000 AI resolutions per month, Tidio costs over $1,000/month. Delyt Growth covers 2,000 AI resolutions for $690/mo (Growth, 10 seats).
What Delyt does that Tidio does not
- Full helpdesk and case management: Delyt includes a complete case management console, ticket routing, SLA tracking, and a full human agent workspace. Tidio is built for chat conversations and does not provide full helpdesk functionality.
- WhatsApp support: WhatsApp is included from Delyt's Starter plan at $39/seat/mo. Tidio does not support WhatsApp at any plan tier.
- Social media management built in: Delyt includes post scheduling, comments management, and social DMs unified in the support inbox. Tidio has no social media management capabilities.
- Agentic AI that connects to MCPs and learns from cases: Delyt's AI goes beyond FAQ automation. It connects to external systems through MCPs, reads the knowledge base, and improves from past case outcomes. Tidio's Lyro AI is a retrieval-based FAQ automation tool.
- Native GTM integrations: Delyt connects natively with Clay, Apollo, Instantly, and n8n for lead enrichment and outbound workflow automation. Tidio does not include these integrations.
- Flat per-conversation pricing: Delyt charges a flat monthly plan. Beyond the included AI resolution limit, overage is per-seat at $10/seat/month, not per-conversation. Tidio charges per AI conversation, creating unpredictable costs at volume.
What Tidio does better
Tidio's live chat widget and Shopify integration are polished and purpose-built for ecommerce website visitors. The website widget is fast, customisable, and the Shopify integration allows agents to see order status and customer history directly in the chat. For teams whose customer interactions happen exclusively through a website chat widget with low AI conversation volumes, Tidio's $29/month entry price is lower than Delyt's and includes a free plan for early-stage businesses. Tidio's ecommerce-specific features, particularly Shopify product lookup within chat, are deeper than Delyt's equivalent at this stage.
Full stack cost: replicating Delyt with Tidio
| What you need | With Tidio + separate tools | With Delyt |
|---|---|---|
| Chat widget / live chat | $29-99/month (Tidio) | Included in plan |
| Full helpdesk and case management | $55-115/agent/month (Zendesk/Intercom) extra | Included in plan |
| Social media management | $49-299/month extra | Built in |
| WhatsApp integration | Not available on Tidio — requires separate tool | Included from $39/seat/mo |
| Agentic AI beyond FAQ automation | Tidio Lyro only does FAQ — agentic AI requires separate platform | Built in |
| GTM integrations (Clay, Apollo, Instantly) | Separate subscriptions required | Native integrations included |
| Total (approximate for growing team) | $500-1,500+/month across multiple tools | From $39/seat/mo all-in |
When you should choose Tidio instead of Delyt
Tidio is the right choice in a specific scenario: your customers primarily contact you through your website chat widget, you have a Shopify store and want the deepest native ecommerce chat integration, WhatsApp and Instagram support are not requirements, your AI conversation volume stays within the included 50 conversations per month, and you are pre-revenue or very early stage where the free plan provides meaningful runway. If those conditions hold, Tidio is purpose-built for that use case and Delyt is more platform than you need right now.
Who Delyt is built for
- Teams that have outgrown a chat widget and need a full helpdesk with case management
- Businesses where WhatsApp is a required support channel
- Teams that want social media management in the same platform as customer support
- Growing teams hitting Tidio's per-conversation AI pricing ceiling
- Companies that need GTM integrations alongside support without separate tool subscriptions
Beyond the chat widget
Agentic CX platform with WhatsApp, social media management, helpdesk, and GTM integrations. From $39/seat/mo. 30-day free trial, no credit card required.
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